Freshdesk
A SaaS based customer support software for businesses of all sizes
Freshdesk is a cloud-based, multi-channel, customer support software that integrates conventional support channels (such as phone, email, web) with modern channels such as social media (Facebook, Twitter), along with community management, self-service portal, knowledge base etc., which makes it a 360 degree support tool in every sense of the word.
Features and Benefits
Email Ticketing
A powerful ticketing system that tracks and prioritizes all your customer queries
A powerful ticketing system that tracks and prioritizes all your customer queries
Social Helpdesk
Bring your users’s conversations with their customers together in one help desk tool, so be it over Email, phone, the web and chat or even conversations over social channels like Facebook and Twitter
Bring your users’s conversations with their customers together in one help desk tool, so be it over Email, phone, the web and chat or even conversations over social channels like Facebook and Twitter
Business Automation
Tools to instantly categorize, prioritize, dispatch tickets to the right agent are available, all these save agents time & frustrations
Tools to instantly categorize, prioritize, dispatch tickets to the right agent are available, all these save agents time & frustrations
Customization
Awesome level of customization possible to match the support portal with the company's brand.
Awesome level of customization possible to match the support portal with the company's brand.
Gamification
Turn customer support function into a game, allowing agents to compete for trophies, badges and recognition for solving customer support tickets
Turn customer support function into a game, allowing agents to compete for trophies, badges and recognition for solving customer support tickets
Reporting & Analytics
Derive deep insights about your helpdesk performance, and identify the biggest clogs in your support process
Derive deep insights about your helpdesk performance, and identify the biggest clogs in your support process
Mobile App
Resolve requests and assign tickets on the go with the Freshdesks iOS and Android apps
Resolve requests and assign tickets on the go with the Freshdesks iOS and Android apps
Intuitive UI
Simplest help desk out there in the market, very intuitive, as easy as 1-2-3
Simplest help desk out there in the market, very intuitive, as easy as 1-2-3
Better Price
Super flexible plans to suit companies of any size - startups to enterprises
Super flexible plans to suit companies of any size - startups to enterprises
Integrations
Built-in integrations with over 35 business apps & platforms: Salesforce, SugarCRM, LogMeIn Rescue, Freshbooks, Shopify, Screenr, Jira, Olark, SurveyMonkey, MailChimp, Google Contacts, Google Apps,... show more
Built-in integrations with over 35 business apps & platforms: Salesforce, SugarCRM, LogMeIn Rescue, Freshbooks, Shopify, Screenr, Jira, Olark, SurveyMonkey, MailChimp, Google Contacts, Google Apps, Zapier etc. show less
Ticketing System
Managing your customer support with Freshdesk is so easy. Whether it is categorizing ti... Learn More
Managing your customer support with Freshdesk is so easy. Whether it is categorizing ti... Learn More
Multi-Channel Support
With customers talking to you on phone and email, and sharing their thoughts about you ... Learn More
With customers talking to you on phone and email, and sharing their thoughts about you ... Learn More
Self Service Portal
Freshdesk lets you set up your own knowledge base and provide solutions to customers. T... Learn More
Freshdesk lets you set up your own knowledge base and provide solutions to customers. T... Learn More
Integrated Phone Support
Freshfone integrated phone support in Freshdesk lets you directly talk to your customer... Learn More
Freshfone integrated phone support in Freshdesk lets you directly talk to your customer... Learn More
Integrated Live Chat
Freshchat, Freshdesk’s integrated live-chat solution, lets you make customers happy in ... Learn More
Freshchat, Freshdesk’s integrated live-chat solution, lets you make customers happy in ... Learn More
Multi-Product Support
Offering exceptional support across a product is tough enough. Sustaining that “wow” ac... Learn More
Offering exceptional support across a product is tough enough. Sustaining that “wow” ac... Learn More
Forums & Idea Voting
You can let your customers ask questions, post tips and even answer other customer’s qu... Learn More
You can let your customers ask questions, post tips and even answer other customer’s qu... Learn More
Helpdesk Gamification
Supporting customers all day long can be a bit frustrating at times. With integrated ga... Learn More
Supporting customers all day long can be a bit frustrating at times. With integrated ga... Learn More
Featured Customers
Details
- App Collections
- Customer Service
- Customer Management
- Supported Devices
- Integration
- IT Management
- Developer
Pricing
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