A SaaS based customer support software for businesses of all sizes

Freshdesk is a cloud-based, multi-channel, customer support software that integrates conventional support channels (such as phone, email, web) with modern channels such as social media (Facebook, Twitter), along with community management, self-service portal, knowledge base etc., which makes it a 360 degree support tool in every sense of the word.

Overview Image

Features and Benefits

Email Ticketing

A powerful ticketing system that tracks and prioritizes all your customer queries

A powerful ticketing system that tracks and prioritizes all your customer queries

Social Helpdesk

Bring your users’s conversations with their customers together in one help desk tool, so be it over Email, phone, the web and chat or even conversations over social channels like Facebook and Twitter

Bring your users’s conversations with their customers together in one help desk tool, so be it over Email, phone, the web and chat or even conversations over social channels like Facebook and Twitter

Business Automation

Tools to instantly categorize, prioritize, dispatch tickets to the right agent are available, all these save agents time & frustrations

Tools to instantly categorize, prioritize, dispatch tickets to the right agent are available, all these save agents time & frustrations

Customization

Awesome level of customization possible to match the support portal with the company's brand.

Awesome level of customization possible to match the support portal with the company's brand.

Gamification

Turn customer support function into a game, allowing agents to compete for trophies, badges and recognition for solving customer support tickets

Turn customer support function into a game, allowing agents to compete for trophies, badges and recognition for solving customer support tickets

Reporting & Analytics

Derive deep insights about your helpdesk performance, and identify the biggest clogs in your support process

Derive deep insights about your helpdesk performance, and identify the biggest clogs in your support process

Mobile App

Resolve requests and assign tickets on the go with the Freshdesks iOS and Android apps

Resolve requests and assign tickets on the go with the Freshdesks iOS and Android apps

Intuitive UI

Simplest help desk out there in the market, very intuitive, as easy as 1-2-3

Simplest help desk out there in the market, very intuitive, as easy as 1-2-3

Better Price

Super flexible plans to suit companies of any size - startups to enterprises

Super flexible plans to suit companies of any size - startups to enterprises

Integrations

Built-in integrations with over 35 business apps & platforms: Salesforce, SugarCRM, LogMeIn Rescue, Freshbooks, Shopify, Screenr, Jira, Olark, SurveyMonkey, MailChimp, Google Contacts, Google... show more

Built-in integrations with over 35 business apps & platforms: Salesforce, SugarCRM, LogMeIn Rescue, Freshbooks, Shopify, Screenr, Jira, Olark, SurveyMonkey, MailChimp, Google Contacts, Google Apps, Zapier etc. show less

Ticketing System

Managing your customer support with Freshdesk is so easy. Whether it is categorizing ti... Learn More

Managing your customer support with Freshdesk is so easy. Whether it is categorizing ti... Learn More

Multi-Channel Support

With customers talking to you on phone and email, and sharing their thoughts about you ... Learn More

With customers talking to you on phone and email, and sharing their thoughts about you ... Learn More

Self Service Portal

Freshdesk lets you set up your own knowledge base and provide solutions to customers. T... Learn More

Freshdesk lets you set up your own knowledge base and provide solutions to customers. T... Learn More

Integrated Phone Support

Freshfone integrated phone support in Freshdesk lets you directly talk to your customer... Learn More

Freshfone integrated phone support in Freshdesk lets you directly talk to your customer... Learn More

Integrated Live Chat

Freshchat, Freshdesk’s integrated live-chat solution, lets you make customers happy in ... Learn More

Freshchat, Freshdesk’s integrated live-chat solution, lets you make customers happy in ... Learn More

Multi-Product Support

Offering exceptional support across a product is tough enough. Sustaining that “wow” ac... Learn More

Offering exceptional support across a product is tough enough. Sustaining that “wow” ac... Learn More

Forums & Idea Voting

You can let your customers ask questions, post tips and even answer other customer’s qu... Learn More

You can let your customers ask questions, post tips and even answer other customer’s qu... Learn More

Helpdesk Gamification

Supporting customers all day long can be a bit frustrating at times. With integrated ga... Learn More

Supporting customers all day long can be a bit frustrating at times. With integrated ga... Learn More

Featured Customers

Toshiba
Honda
Details
Pricing
Sprout
Free
Blossom
$16.00 per month
Garden
$25.00 per month
Estate
$40.00 per month
Forest
$70.00 per month

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