Dynamics 365 for Customer Service (Nonprofit Pricing)

Start with smarter customer service capabilities

All Plans Include

  • Enterprise case management
  • Interactive Service Hub
  • Unified Service Desk
  • SLAs and Entitlements

Dynamics 365 for Customer Service Enterprise Edition (Nonprofit Staff Pricing)

  • $23.80 / user / month
    For 1 User And Above
  • 12 month contract
  • Microsoft Dynamics 365 for Customer Service is the recommended choice for your customer support teams.
  • User subscription that includes Dynamics 365 for Customer Service, Enterprise edition.

Dynamics 365 Virtual Agent for Customer Service (Nonprofit Staff Pricing)

  • $275.00 / user / month
    For 1 User And Above
  • 12 month contract
  • Tenant license that includes Power Virtual Agent and Dynamics 365 Customer Service Insights.

Dynamics 365 for Customer Service Professional (Nonprofit Staff Pricing)

  • $12.50 / user / month
    For 1 User And Above
  • 12 month contract
  • User subscription that includes Dynamics 365 for Customer Service Professional.

Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (Nonprofit Staff Pricing)

  • $5.00 / user / month
    For 1 User And Above
  • 12 month contract
  • Attach user subscription offering for Dynamics 365 Customer Service Enterprise. Requires qualifying Dynamics 365 base offer.

Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer (Nonprofit Staff Pricing)

  • $5.00 / user / month
    For 1 User And Above
  • 12 month contract
  • Attach user subscription offering for Dynamics 365 Customer Service Professional. Requires qualifying Dynamics 365 base offer.

Notes

  • Nonprofit pricing is only available to customers who have registered with Microsoft and qualify as an eligible nonprofit organization.

Add-ons

Dynamics 365 Enterprise Edition - Additional Database Storage (Nonprofit Staff Pricing)

  • $3.50 / gigabyte / month
    For 1-30000 Gigabytes
  • 12 month contract
  • Unlimited Users
  • 1 GB of additional structured database storage to expand the shared storage capacity of a Dynamics 365 customer engagement applications tenant.

Dynamics 365 Enterprise Edition - Additional Non-Production Instance (Nonprofit Staff Pricing)

  • $110.00 / user / month
    For 1-75 Users
  • 12 month contract
  • Non-production instance add-on to expand the number of Dynamics 365, Enterprise Edition customer engagement applications tenant non-production instances.

Dynamics 365 Enterprise Edition - Additional Portal (Nonprofit Staff Pricing)

  • $270.00 / user / month
    For 1 User And Above
  • 12 month contract
  • Unit of 1 additional portal for CRMOL or Dynamics 365 applications or plans, which allow you to extend engagement with Customer and Employee audiences into a web portal. This offer requires a preexisting portal.
  • Each Portal includes 1,000,000 page views per month.

Dynamics 365 Enterprise Edition - Additional Portal Page Views (Nonprofit Staff Pricing)

  • $29.00 / user / month
    For 1 User And Above
  • 12 month contract
  • For any Portal exceeding 1,000,000 page views, additional Portal Page views capacity may be purchased in increments of 500,000/month.
  • As needed, additional page views should be purchased for each individual portal.

Dynamics 365 Enterprise Edition - Additional Production Instance (Nonprofit Staff Pricing)

  • $224.50 / user / month
    For 1-45 Users
  • 12 month contract
  • Additional production instance add-on to expand the number of Dynamics 365 customer engagement applications tenant production instances.

Dynamics 365 Customer Service Insights Addnl Cases (Nonprofit Staff Pricing)

  • $175.00 / user / month
    For 1 User And Above
  • 12 month contract
  • Subscription that includes Dynamics 365 Customer Service Insights Addnl Cases.

Dynamics 365 for Customer Service Chat (Nonprofit Staff Pricing)

  • $42.00 / user / month
    For 1 User And Above
  • 12 month contract
  • User subscription that includes Dynamics 365 for Customer Service Chat.

Chat session for Virtual Agent (Nonprofit Staff Pricing)

  • $315.00 / user / month
    For 1 User And Above
  • 12 month contract
  • Add-on license that provisions 1000 sessions per tenant per month

Dynamics 365 Customer Service Chatbot session add-on (Nonprofit Staff Pricing)

  • $35.00 / user / month
    For 1 User And Above
  • 12 month contract
  • This license is required if an individual with Chat or Digital Messaging SKU permissions exceeds the seeded 50 chatbot sessions per month threshold. Purchase of this license grants 100 additional chatbot sessions per tenant.

Dynamics 365 Virtual Agent for Customer Service User License (Nonprofit Staff Pricing)

  • Unlimited Users
  • License that can be assigned to users to grant access to Virtual Agent for Customer Service.

Dynamics 365 Customer Service Digital Messaging add-on (Nonprofit Staff Pricing)

  • $52.50 / user / month
    For 1 User And Above
  • 12 month contract
  • User license for employees who need access to any combination of the following digital conversation channels within the Omnichannel for Customer Service interface: Chat, SMS (requires additional contract with Telesign), FB Messenger, and Whatsapp.

Dynamics 365 Field Service - Resource Scheduling Optimization (Nonprofit Staff Pricing)

  • $21.00 / user / month
    For 1 User And Above
  • 12 month contract
  • Dynamics 365 Field Service, Enterprise Edition - Resource Scheduling Optimization.

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