Multiple Telephony Systems Integrations
Integrated with most common IP telephony platforms (on prem and/or hosted PBXs) such as: Broadsoft, Cisco, Cisco HCS, Oracle Acme Packet, Alcatel OXE, Unify OSV, Avaya, Asterisk and Skype for Business among others.
Advanced Security and Data Encryption & Protection
Call recordings and associated metadata are captured and immediately encrypted using advanced and sophisticated algorithms, always travel through secured links and are protected against any unauthorized access through cryptographic security layers, digital signatures and hashes.
Recordia provides native integration with popular CRM systems such as Salesforce and Microsoft Dynamics. Calls and all associated metadata are captured and recorded on the Recordia platform. Recordia then inserts a link to each recording and corresponding metadata inside the customer´s profile in CRM. so you may have a complete overview on what is going on with your customers, what calls are being done from mobile or landlines, what SMS messages have been sent or received, what faxes or emails have been delivered to each customer, all this done automatically without the need to complete manually the task.
For Sales Reps
- Sales people can automatically have their valuable sales calls logged into the customer´s profile in CRM and seamlessly access them at any time by clicking on the recording link. Calls can also be annotated with comments or follow up actions. Recordia can also enrich information on calling customers by pulling data from CRM.
For Sales Managers
- Sales Managers can run all kinds of reports from within CRM to assess sales reps best practices and productivity based on different customers interactions (calls, F2F meetings, emails, etc.).
For Marketing Managers
- Marketing Managers can also discover what marketing efforts drive their most valuable customer interactions (SEO, SEM, email, webinars, etc.)
For Support teams
- Know exactly how customers are receiving support, when they called, how long it took to answer them, what it was said and much more
Integrates digitally or analogically with your switchboard, collecting information from your CTI server (if available). Records the agents’ screens.
Record face to face meetings
- Sometimes you need to record face to face meetings for important negotiations or as a proof of contract. Recordia provides optional recording from any computer, mobile or tablet without the need to install any software, just using an internet connection.
Single or Dual recording
- Most of the time, we may record audio in dual mode, that means you may use one channel or the other (caller, called) to do more accurate speach anlytics. You may use Recordia for recording and your own speech analytics or speech transcriptor for speech to text conversion.
- When available, videoconferencing is supported by Recordia. We provide a copy of the video that user is viewing in the screen with audio syncronized. You may have linked the videoconference to your customer contact via CRM integration.
Recordia includes a transcription (Speech-to-Text) feature embeded inside the platform. With the click of a button users can esasily transcribe conversations on demand. Transcription is also available in full mode if required. Support for more than 60 languages.
- The text generated from the conversations is the basis of any speech analytics tool that can help companies uncover valuable hidden customer insights using AI (Artificial Intelligence).
Get your emails ready in no time
- The text generated can be the basis for email responses or confirmations following customer interactions.
Easily obtain the minutes of meetings
- Click a button and generate the minutes of all recorded meetings, that you can then pass on to participants for their review and confirmation.
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