Help your customers help themselves. Your team can develop rich and interactive support content that turns self-service into an engaging experience.
- A self-service support portal that is beautiful, brandable and easy to use. Your customers can manage their support tickets and stay up to date with news and annoucements.
- Create a rich, interactive self-service center complete with video and imagery.
- kayako interactively suggests answers as your customers type their customers.
With Kayako, your team will fly through more support tickets in less time, so they can focus on what matters: delivering that personal touch.
- Sort by department, priority and time targets to see what's next.
- kayako puts all the information your team needs at their fingertips.
- Keep a tidy helpdesk using a tags, statuses and departments.
- Many tickets need the same type of update. Create macros to automatically populate several fields with just a click.
- Create custom notifications to keep the team updated on their tickets when they’re away from the helpdesk.
- Customize the new ticket, chat and customer forms to collect the information your team needs right off the bat.
With kayako, you can launch live chat across your website in minutes and reach out your visitors with proactive customer support.
- With live-chat, amazing customer support starts as soon as they land on your site.
- kayako highlights visitors who look like they might need a little help.
Dial it up with voice
- Sometimes, your customers just want to talk. Jump on the phone and every call is captured in the helpdesk.
Kayako has all the tools you need to keep customer satisfaction high while you focus on growth. Automate ticket routing to connect customers to the right people fast, set targets and track performance with SLAs and automatically escalate tickets before things slip.
Kayako brings together all the information your team needs to deliver personal and proactive support. Rich customer and organization profiles can be extended with custom fields, and a complete customer support history is always one click away. You’ll know your customers better than anyone else.
It’s easy to make Kayako yours. Create support centers with unique content for multi-brand support.
Measure and Improve
kayako turns helpdesk data into powerful insights. Measure customer satisfaction, track team performance and use your data to build better and faster customer service for your customers.
Get instant insights
- We’ve used our customer service experience to build more than 100 key reports, so you can measure progress with just a click.
Check your pulse
- In addition to customer satisfaction surveys, create metrics to get feedback from both customers and internally from your team.
Create tailored reports
- Create your own reports using the powerful Kayako Query Language, and cross-reference custom fields so you know more about your business and products.
Get your daily digest
- Schedule helpdesk reports to be delivered to your inbox. They make for great reading over coffee.
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