Hardwire the customer into every decision.

Delivering a great experience is hard work. Medallia makes it possible by systematically engaging everyone: your customers, your frontline, and your leadership.

Overview Image

Features and Benefits

Building best practice solutions

Our implementation team is obsessed with the customer experience it delivers for one very good reason: the best technology means nothing if it’s not properly deployed. We maintain a 100% successful... show more

Our implementation team is obsessed with the customer experience it delivers for one very good reason: the best technology means nothing if it’s not properly deployed. We maintain a 100% successful implementation rate, and one of the highest NPS scores in the industry — so you can focus on what’s really important: improving the customer experience. show less

Partners in improvement

The journey really starts once your Medallia system is live. Think of our services team as your sherpa — guiding and doing the heavy lifting — as you work to improve the experience you deliver to your... show more

The journey really starts once your Medallia system is live. Think of our services team as your sherpa — guiding and doing the heavy lifting — as you work to improve the experience you deliver to your customers. show less

Medallia’s special forces

Every industry is different, and every customer is, too. Invariably, as you strive to improve your customers’ experience, you’re going to run into tough problems, and our Insights team members are the... show more

Every industry is different, and every customer is, too. Invariably, as you strive to improve your customers’ experience, you’re going to run into tough problems, and our Insights team members are the ones to take on the toughest of them. show less

Best-in-class CEM education

The Medallia Institute provides customer experience training that enables participants to not only improve their CX programs, but to also align that improvement with their company’s overall business... show more

The Medallia Institute provides customer experience training that enables participants to not only improve their CX programs, but to also align that improvement with their company’s overall business objectives. show less

Featured Customers

PayPal
LaQuinta
GE

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