Zoho Desk

Customer service, now easier done than said

Zoho Desk

Zoho Desk is the industry's favourite customer support software with contextual AI that helps you to streamline your customer care, automating routine and managing multiple customer interactions gets easier on cloud. This includes conversations spread across various channels like email, phone, social media, live chat, and more, all from a single interface. Naturally, our free plan gives you 3 users free to help you get a head start with your customer service operations.

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Features and Benefits

Pulling Customer Requests From Multiple Channels

Zoho Desk pulls in customer service requests from multiple channels, such as email, phone, social media, chat, self-service help center, forums and community and web forms. It lets managers setup... show more

Zoho Desk pulls in customer service requests from multiple channels, such as email, phone, social media, chat, self-service help center, forums and community and web forms. It lets managers setup service-level agreements. Each ticket is slapped with a due date and time based on this SLA commitment. When tickets go unanswered for an extended period of time, the software automatically alerts a set of people and can even assign the ticket to another agent. show less

Improving Productivity With Automations

Much of the value in using a help desk software is in improving the productivity of the team and being able to emulate incumbent processes. Zoho Desk provides flexible automation rules to accommodate... show more

Much of the value in using a help desk software is in improving the productivity of the team and being able to emulate incumbent processes. Zoho Desk provides flexible automation rules to accommodate various prevalent processes. Time-based action rules help in automating activities like closing inactive tickets. Notification rules keep customers informed about developments in a ticket and build transparency. Macros help agents perform a multitude of tasks together in a single click show less

Integrating with Zoho CRM

You only service what you sell. Customer information from a CRM system is very critical to offering customer service of any kind. It brings much-needed context to the conversations. Without this... show more

You only service what you sell. Customer information from a CRM system is very critical to offering customer service of any kind. It brings much-needed context to the conversations. Without this information, a ticket has no face to it. Support agents don’t know enough information about customers during the first few interactions, because they didn’t sell anything. By automatically pulling in customer information from CRM and keeping it up to date, Zoho Desk’s integration with Zoho CRM helps put tickets in the right context. Support agents can see all the information about a particular customer, complete with custom fields. Likewise, sales reps within CRM can see the latest tickets a particular customer has raised. This gives them better context about how happy the customer is, based on which they can make sales calls and build relationships further. show less

Ensuring Customer Happiness

The ultimate metric in a customer service operation is customer happiness. By measuring that directly, Zoho Desk helps managers understand the impact of their customer service efforts. By helping... show more

The ultimate metric in a customer service operation is customer happiness. By measuring that directly, Zoho Desk helps managers understand the impact of their customer service efforts. By helping track several other metrics related to the customer service operation, Zoho Desk enables managers to understand which areas to improve in order to create more customer happiness. show less

Answering Tickets From Anywhere

Zoho Desk is available for iOS and Android. Agents can answer tickets from anywhere. There’s also a feed displaying recent updates in tickets. Users can choose to follow a particular ticket, contact... show more

Zoho Desk is available for iOS and Android. Agents can answer tickets from anywhere. There’s also a feed displaying recent updates in tickets. Users can choose to follow a particular ticket, contact or account. All developments related to those show up automatically on the feed in real time. Agents can also @mention their colleagues and ask for help internally. Push notifications ensure that agents are able to maintain good response times even when they’re not at their desks. show less

Multi-channel Support Ticketing System

A multichannel ticketing system collects support tickets from different channels and or... Learn More

A multichannel ticketing system collects support tickets from different channels and or... Learn More

The Multi-Brand Help Center

Distinguish the identity of your brands by providing each brand its own Help Center. Ch... Learn More

Distinguish the identity of your brands by providing each brand its own Help Center. Ch... Learn More

Supercharge your team with contextual AI.

Make your great support team even better with thoughtfully built AI. Say hello to Zia, ... Learn More

Make your great support team even better with thoughtfully built AI. Say hello to Zia, ... Learn More

Offer quick help for the DIY customer.

Enable customers to find quick answers by themselves, wherever they are. When your cust... Learn More

Enable customers to find quick answers by themselves, wherever they are. When your cust... Learn More

Empower every agent to delight every customer.

Here's everything your agents need to collaborate, communicate, and secure those custom... Learn More

Here's everything your agents need to collaborate, communicate, and secure those custom... Learn More

Automate all your repetitive activities.

Manage processes and automate repetitive activities to save time and effort. Get down ... Learn More

Manage processes and automate repetitive activities to save time and effort. Get down ... Learn More

Reintroduce discipline. Introducing Blueprint.

As your business grows, it gets harder to ensure that processes stay on track. In custo... Learn More

As your business grows, it gets harder to ensure that processes stay on track. In custo... Learn More

Integrate customer service with the rest of your company.

When it comes to business process solutions, one size definitely does not fit all. Keep... Learn More

When it comes to business process solutions, one size definitely does not fit all. Keep... Learn More

Details
PRICING
Standard
$168.00 per Year
Professional
$276.00 per Year
Enterprise
$480.00 per Year

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