Get the world's most popular customer support ticket system

osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market. The best part is, it's completely free.

Overview Image

Features and Benefits

Custom Fields

You can create custom lists of data to add to each ticket or specific help topics for c... Learn More

You can create custom lists of data to add to each ticket or specific help topics for c... Learn More

Rich Text HTML

Auto-Response templates also contain the rich text which allows you to further brand yo... Learn More

Auto-Response templates also contain the rich text which allows you to further brand yo... Learn More

Ticket Filters

By using the filter system, osTicket empowers you to automate the creation and routing ... Learn More

By using the filter system, osTicket empowers you to automate the creation and routing ... Learn More

Help Topics

Tickets can be streamlined for faster response times by being routed to pre-determined ... Learn More

Tickets can be streamlined for faster response times by being routed to pre-determined ... Learn More

Agent Collision Avoidance

Avoid multiple agents responding to the same ticket at the same time! You set the amoun... Learn More

Avoid multiple agents responding to the same ticket at the same time! You set the amoun... Learn More

Assign and Transfer

Tickets can be auto-assigned by help topics or departments when they arrive, but what i... Learn More

Tickets can be auto-assigned by help topics or departments when they arrive, but what i... Learn More

Auto-Responder

Auto responses can be formatted to pull information from the ticket to personalize the ... Learn More

Auto responses can be formatted to pull information from the ticket to personalize the ... Learn More

Internal Notes

Add internal notes to tickets for staff. Activity logs let you see events or actions th... Learn More

Add internal notes to tickets for staff. Activity logs let you see events or actions th... Learn More

Service Level Agreements

Get overdue alerts and notices on missed due dates, and priority escalation. Create an ... Learn More

Get overdue alerts and notices on missed due dates, and priority escalation. Create an ... Learn More

Customer Portal

All support requests and responses are archived online. User can login using email and ... Learn More

All support requests and responses are archived online. User can login using email and ... Learn More

Dashboard Reports

Dashboard reports give you an at a glance view at the performance and functionality of ... Learn More

Dashboard reports give you an at a glance view at the performance and functionality of ... Learn More

Details
Pricing
Self Hosted
Free
Cloud Hosted Basic
$0.00 per month
Cloud Hosted Standard
$0.00 per month
Cloud Hosted Premium
$0.00 per month

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