Customer Service Software Built for B2B Customer Support

TeamSupport helps you empower your Help Desk to make your customers your biggest advocates.

Overview Image

Features and Benefits

Improve the Customer Experience

TeamSupport lets you to respond to customer inquiries how and when they prefer. Whether your customers use phone, e-mail, chat, or even Facebook, our software has the tools to provide an exceptional... show more

TeamSupport lets you to respond to customer inquiries how and when they prefer. Whether your customers use phone, e-mail, chat, or even Facebook, our software has the tools to provide an exceptional customer experience. And our powerful customer portal lets you provide a one-stop shop for self-driven customer support. show less

Understand Your Customers Better

Easily track and view details about your customers and products, so that when a customer contacts you, you can quickly and easily access all information on other issues they've had recently, who else... show more

Easily track and view details about your customers and products, so that when a customer contacts you, you can quickly and easily access all information on other issues they've had recently, who else at the company has contacted you, and what products they currently have. With TeamSupport, all of that data is in one system, easily accessible with a simple click. show less

Increase Agent Efficiency

Our powerful and easy to use interface is designed to make resolving customer issues straightforward and simple. All relevant data is at your agents fingertips and additional information is just a... show more

Our powerful and easy to use interface is designed to make resolving customer issues straightforward and simple. All relevant data is at your agents fingertips and additional information is just a few clicks away. From the customizable dashboard and native integrations, to ticket automation, and agent collision prevention, TeamSupport customer support software is designed to increase efficiency for B2B customer support agents. show less

Resolve Tickets Faster

Supporting your customers in a B2B environment is more than just answering tickets. It’s about understanding their needs and issues and being able to solve them as quickly and accurately as possible. ... show more

Supporting your customers in a B2B environment is more than just answering tickets. It’s about understanding their needs and issues and being able to solve them as quickly and accurately as possible. Our powerful collaboration tools help reduce ticket resolution times by leveraging team knowledge, and reducing incoming tickets through deflection and self-service tools that let your agents focus on the larger issues. show less

Better Reporting and Analytics

One of the single greatest challenges facing customer support managers today is ineffective measurement. In today’s competitive business world, you can’t just manage by instinct. You need quality data... show more

One of the single greatest challenges facing customer support managers today is ineffective measurement. In today’s competitive business world, you can’t just manage by instinct. You need quality data - and the right customer experience management tools - to see what is happening in your support operations. TeamSupport provides these tools to give you the high-level view you need to spot the trends and and make good business decisions. show less

Improve Bug Tracking and Updates

Built with software and technology companies in mind, TeamSupport enables faster resolution for bug fixes and release updates with an all-in-one solution to track and solve customer's software issues.... show more

Built with software and technology companies in mind, TeamSupport enables faster resolution for bug fixes and release updates with an all-in-one solution to track and solve customer's software issues. With customizable ticket types and native integrations with popular development software, customer support and developers can work together better, faster, and more proactively than ever. show less

Completely Customizable

Customer support is not a "one-size-fits-all" solution, and your software shouldn't be either. We understand that every business is unique, with unique processes and needs. TeamSupport... show more

Customer support is not a "one-size-fits-all" solution, and your software shouldn't be either. We understand that every business is unique, with unique processes and needs. TeamSupport works the way you do, with fully customizable dashboards, reports, ticket types & statuses, fields, properties and security/controls. show less

Details
Pricing
Enterprise
$0.00 per month
Support Desk
$0.00 per month

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