Mystro

Calendar

• Easy Navigation

  Use the quick views (today, next, previous) to easily navigate your way through the calendar. Mini calendar is coming soon!

• Calendar Stats

  Get an overview of the total number of bookings that have been added to your schedule.

• Calendar Views

  Mystro currently supports 'full week' view. More calendar views coming soon.

• Current Time Indicator

  The current time indicator is marked on your calendar and represents the current time of day.

• Filter Calendars

  Filter calendars by location and service provider. The ability to filter by business, service type, room and user are coming soon!

• Booking Statuses

  Set the status of a booking to indicate where it is in the processing cycle. 9 booking statuses to choose from.

• Show Missed Bookings

  Cancelled and no-show bookings are never deleted, just hidden. Choose to show these bookings on the calendar.

• Separate Calendars For Every Provider

  Each service provider gets their own separate scheduling calendar.

Bookings

• Track Provider Availability and Bookings

  With Mystro's scheduling calendar, it's easy to keep track of provider availability and bookings all in one place.

• Create Repeats

  Create repeats of your bookings. Repeat bookings daily, weekly, monthly, or yearly.

• Reschedule Bookings

  Easily reschedule bookings on a different day and time.

• View Customer Alerts at a Glance

  Customer alerts are displayed when viewing the details of a booking on the schedule so you can stay informed at all times.

• Request and Record Payments

  Email invoices to customers to request payment or record payment directly from your schedule.

Appointments

• Manage Customer Appointments

  Manage one-on-one bookings between a customer and a service provider directly on your schedule.

Mystro CRM

• Mystro stores all of your customers within its centralised CRM so you can keep track of your customers in one spot.

Booking and Payment History

• View booking and payment history at a glance. Add notes and attachments to individual bookings. Unpaid invoices are highlighted to remind you to collect payment.

Customer Profiles

• Every customer has their own profile, which stores all of their information – also referred to as an electronic health record.

Past, Present and Prospective Customers

• Use Mystro CRM to easily keep track of your past, present, and prospective customers.

Store Individual and Business Customers

• Store both individual and business customer profiles within Mystro.

Customer Statuses

• Assign 1 of 5 statuses to customers (active, inactive, prospective, contact, and on review).

Group Customers into Categories

• Group your customers into categories (e.g. child, adult, pensioner).

Powerful Filtering Options

• Use our powerful filtering options to easily analyse your customers and get the exact data you need.

Track Referral Sources

• Record customer referral sources to keep track of how your customers come across your business.

Custom Concession Types

• Assign customers to a concession type to apply a discount to all services booked.

Custom Fields

• Create custom fields to collect the information you need about your customers and choose the fields to display on invoices.

Customisable Alerts

• Add an alert to customer profiles. The ability to add multiple alerts and organise them by colour is coming soon!

Store Customer Notes

• Add notes to customer profiles. The ability to add attachments, set the status of a note as draft or complete, and export all/individual notes is coming soon!

Configure Notifications Per Customer

• Configure the types of notifications you want to send for each customer.

Manage Team Members

• Easily manage your providers that service your customers and other users that you want to give access to your account.

Service Provider Profile

• Every service provider has their own profile, which stores their general details, bio, qualifications, specialisations.

User Profile

• Every user has their own profile, which stores their general and contact details.

Login Access

• Give your team members access to login to their own account.

Assign Locations and Services

• Assign the locations and services that your service providers are available for bookings, as well as the the locations your users work.

Secure Online Invoicing

• Get paid faster with Mystro’s secure online invoicing.

Automated Account Management

• Invoices are generated automatically when a booking is made with a click of a button.

Track Paid, Unpaid and Overdue Invoices

• Filter invoices by payment status to easily track paid, unpaid and overdue invoices.

Request and Record Payments

• Record a payment or email the invoice to request payment. Attach the invoice as a PDF or insert the payment link.

Create Invoices

• Forget about creating your invoices manually in Word or Excel. Instead, create beautiful invoices directly in Mystro.

Send Receipts Automatically

• Automatically send a receipt once invoices are marked as paid.

Daily Backups

• Backups of the database are made daily. All uploaded files are stored using Amazon S3 by Amazon Web Services.

Automatic Logout

• Users are logged out after a preset amount of time has passed without activity. Users then have to log back in, thereby preventing unauthorised access.

Secure Hosting

• Mystro uses Amazon Web Services for hosting. Mystro's servers are hosted in highly secure, audited data centres with electronic surveillance – staffed 24x7 by trained security guards.

HIPAA Compliant

• AWS cloud infrastructure has been designed and managed in alignment with the regulations, standards, and best-practices of the U.S. Health Insurance Portability and Accountability Act.

SSL Connection

• Mystro always uses an SSL connection. SSL is used when you log into your site for secure access.

24/7 Access to Mystro Help & Support

• Information never sleeps. Access Mystro Help & Support 24/7 to find the answers you need.

Knowledge Base

• Extensive Knowledge Base offering detailed guides, articles, and how-to's.

Community Forums

• Use our community Forums to ask questions, provide answers, share ideas, and request new features for Mystro.

Submit Support Tickets

• If you can’t find what you’re looking for on our Knowledge Base, submit a support ticket and our gurus will help you.

Live Chat

• Need instant help? Live chat with one of our support gurus that on hand during support hours to help you.

Speak to Real People

• Rest easy knowing real people are here to help you.