Fax

Send and receive fax with a virtual fax number - no hardware required.

Fax

Capabilities

  • • Get a dedicated fax number for your business
  • • Receive fax as PDF attached to an email - no hardware needed
  • • Send any document as fax through the Telzio website
  • • Send one-time fax from Telzio's no-reply fax number
  • • Route incoming fax to any email address
  • • Low rates for faxing internationally

Benefits

  • • No hardware required
  • • Get your own dedicated fax number
  • • Send any document as fax
  • • Store and manage all your faxes online

Call Forwarding

Use Call Forwarding to send incoming calls to phones or external phone numbers.

Call Forwarding

Capabilities

  • • Forward calls to IP phones, mobile phones and external phone numbers
  • • Ring multiple phones in simultaneous or sequential order
  • • Set the length of time a phone rings before calls forward to the next phone
  • • Filter calls by business hours, call screening and caller ID
  • • Activate call recording for free

Benefits

  • • Instant editor so you can change the call destinations and order of forwarding anytime
  • • Unlimited channels so callers never get a busy signal
  • • Free SIP traffic so you can forward calls to IP phones and softphones without additional charges

IVR Menus

Configure IVR menus as a simple auto-attendant or with multiple menu levels to greet and route callers to the right place.

IVR Menus

Capabilities

  • • Customize greetings with menu options (i.e. Press 1 for sales, 2 for support)
  • • Update recordings anytime with special announcements or current information
  • • Record directly through your computer mic or upload an audio file
  • • Direct keypad prompts to any action such as call forwarding, an extensions directory, a conference call, voicemail or another menu
  • • Create unlimited menus and submenus for departments, offices and campaigns

Benefits

  • • Flexible inbound call routing to any extension or external phone number
  • • Easy-to-use call flow editor to make instant changes
  • • Custom settings so callers can go back to the previous menu, hear the greeting repeated or wait for the operator
  • • Intuitive interface with visual overview of call flows and menu options
  • • Business hour filters to deploy different menus

Users

Create users for employees so they can make and receive calls from your business phone number.

Users

Capabilities

  • • Set up users on IP phones, mobile phones and softphones
  • • Assign extensions to users so callers can reach your employees
  • • Specify which one of your Telzio phone numbers displays as the caller ID for outbound calls from that user
  • • Forward incoming calls to multiple users simultaneously or in sequential order
  • • Share the same user for your desk phone and your mobile device so they ring together, or create unique users for each device to customize ring patterns
  • • Move users seamlessly across devices and physical locations
  • • Create user groups to organize departments and offices

Benefits

  • • Personalized voicemails and hold music
  • • Free calling between users, even across different physical locations
  • • Free unlimited users with all plans
  • • Instant setup through the Telzio website

Extensions

Create extensions so callers can reach your employees.

Extensions

Capabilities

  • • Assign extensions for employees and devices to enable inbound and outbound calling
  • • Set up extensions for IP phones, mobile phones and softphones
  • • Transfer calls between extensions
  • • Specify outbound caller ID for extensions
  • • Forward incoming calls to multiple extensions simultaneously or in sequential order
  • • Use the same extension for multiple devices so they ring together, or assign unique extensions to customize ring patterns

Benefits

  • • Free unlimited extensions with all plans
  • • Instant setup through the Telzio website
  • • Personalized voicemails and hold music
  • • Free calling between extensions, even across different physical locations

Opening Hour Filters

Set business hours to change the direction of calls when you’re not available.

Opening Hour Filters

Capabilities

  • • Set business hours for your business, offices and/or departments
  • • Create different options for callers when you’re open and when you’re closed
  • • Select the time zone for your area
  • • Send callers to voicemail or a different phone number when you’re closed

Benefits

  • • Unlimited filters for each phone number, so you can set various hours for different locations, departments and employees
  • • Instant call flow editor to make live changes online
  • • Automated system to direct your callers depending on the time and day

Conference Calls

Create conference bridges so multiple callers can dial in for a conference call.

Conference Calls

Capabilities

  • • Use your business phone number or get a dedicated number to host conference calls
  • • Create an option in your IVR menu that connects callers to a conference call
  • • Host an unlimited number of callers on one conference call
  • • Add, edit and delete conference bridges through the Telzio website

Benefits

  • • Unlimited conference bridges with all plans
  • • Conference call lines available with any local, toll free or international phone number
  • • Easy-to-use call flow editor to make instant changes
  • • Changeable PIN number to grant access to callers

Voicemail

Set up personalized voicemails for groups and individuals, and manage messages on your phone or online.

Voicemail

Capabilities

  • • Set up voicemails for departments and employees
  • • Record or upload a personalized greeting through Telzio’s website
  • • Get voicemail to email and listen to messages in your web browser
  • • Manage messages in Telzio’s online dashboard

Benefits

  • • Voicemail to email
  • • Personalized greetings
  • • Missed calls on your mobile phone will send callers to your business voicemail separate from your cellular voicemail

Call Flows

Build custom call flows to route incoming calls using a variety of professional features.

Call Flows

Capabilities

  • • Add features like business hours, IVR menus, call forwarding, conference calls, voicemail and extension directories
  • • Customize the order and settings of features based on your business needs
  • • Assign multiple phone numbers to a call flow
  • • Create multiple call flows and use them interchangeably
  • • Give unique names to each call flow for easy call management and screening

Benefits

  • • Easy-to-use call flow editor to make instant changes
  • • Intuitive interface with visual overview of call flows
  • • Unlimited call flows per account

SMS

Send and receive text messages on your business number.

SMS

Capabilities

  • • Send text messages to any country in the world
  • • Receive text message on Telzio's Mobile App, email or forward it to your cell phone number
  • • View and reply to incoming messages on the dashboard
  • • Send text messsages from Telzio's Mobile App
  • • Send and receive text message on your SIP compatible IP phone

Benefits

  • • Low prices for the entire world
  • • Receive text messages on your business number

Call Recording

Enable call recording on inbound and outbound calls with one click.

Call Recording

Capabilities

  • • Activate automatic call recording for all calls to a department or employee
  • • Turn on call recording during a call
  • • Review and manage all recordings in your Telzio dashboard
  • • Store unlimited call recordings in your account

Benefits

  • • Free to activate
  • • Instantly activate or de-activate call recording
  • • Works on all phones

Caller ID

Set inbound and outbound caller ID to identify the caller or where they have dialed.

Capabilities

  • • Set incoming calls to display the caller’s phone number or your phone number
  • • Specify outbound caller ID for individual users to display any one of your Telzio phone numbers

Call Screening

Identify where your caller is trying to reach before you respond.

Capabilities

  • • Activate call screening so you hear the name of the call flow announced before you respond to an incoming call
  • • Answer, decline or send the call to voicemail
  • • Give your call flows unique names so you know what department or office the caller is trying to reach

Benefits

  • • Free to activate call screening
  • • Identifies where the caller has dialed before you pick up
  • • Prioritizes calls so you can respond accordingly

Hold Music

Play hold music for your callers while they wait to be connected.

Hold Music

Capabilities

  • • Choose from different styles of hold music including classical, jazz, rock, lounge or surfer funk, or use a standard ring tone instead of music
  • • Select different hold music for departments and employees

Benefits

  • • High quality sound
  • • Lets your callers know they are being connected

International Numbers

Get standard and toll free phone numbers from over 50 countries and use them in any location.

International Numbers

Capabilities

  • • Choose local and toll free phone numbers from over 50 countries
  • • Use foreign phone numbers no matter what country you’re in
  • • Assign multiple local and international phone numbers to the same call flow
  • • Get local calling rates in all countries
  • • Manage local, national and international offices under one account

Benefits

  • • No hardware installation required, just Internet connection
  • • Centralizes your phone system for all locations in one virtual platform
  • • Month-to-month plans and no contracts

Number Porting

Keep your existing phone number and transfer it without any downtime.

Capabilities

  • • Port your current phone number to Telzio by uploading two simple forms online
  • • Set up your call flow so you don’t experience any downtime when the number ports
  • • Get the exact date the number porting will be complete

Benefits

  • • No downtime for your phone service
  • • No need to update your contacts with a new phone number
  • • No porting fee for U.S. numbers (porting fee applies for some countries)

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