
Fax
Send and receive fax with a virtual fax number - no hardware required.

Capabilities
- • Get a dedicated fax number for your business
- • Receive fax as PDF attached to an email - no hardware needed
- • Send any document as fax through the Telzio website
- • Send one-time fax from Telzio's no-reply fax number
- • Route incoming fax to any email address
- • Low rates for faxing internationally
Benefits
- • No hardware required
- • Get your own dedicated fax number
- • Send any document as fax
- • Store and manage all your faxes online
Call Forwarding
Use Call Forwarding to send incoming calls to phones or external phone numbers.

Capabilities
- • Forward calls to IP phones, mobile phones and external phone numbers
- • Ring multiple phones in simultaneous or sequential order
- • Set the length of time a phone rings before calls forward to the next phone
- • Filter calls by business hours, call screening and caller ID
- • Activate call recording for free
Benefits
- • Instant editor so you can change the call destinations and order of forwarding anytime
- • Unlimited channels so callers never get a busy signal
- • Free SIP traffic so you can forward calls to IP phones and softphones without additional charges
IVR Menus
Configure IVR menus as a simple auto-attendant or with multiple menu levels to greet and route callers to the right place.

Capabilities
- • Customize greetings with menu options (i.e. Press 1 for sales, 2 for support)
- • Update recordings anytime with special announcements or current information
- • Record directly through your computer mic or upload an audio file
- • Direct keypad prompts to any action such as call forwarding, an extensions directory, a conference call, voicemail or another menu
- • Create unlimited menus and submenus for departments, offices and campaigns
Benefits
- • Flexible inbound call routing to any extension or external phone number
- • Easy-to-use call flow editor to make instant changes
- • Custom settings so callers can go back to the previous menu, hear the greeting repeated or wait for the operator
- • Intuitive interface with visual overview of call flows and menu options
- • Business hour filters to deploy different menus
Users
Create users for employees so they can make and receive calls from your business phone number.

Capabilities
- • Set up users on IP phones, mobile phones and softphones
- • Assign extensions to users so callers can reach your employees
- • Specify which one of your Telzio phone numbers displays as the caller ID for outbound calls from that user
- • Forward incoming calls to multiple users simultaneously or in sequential order
- • Share the same user for your desk phone and your mobile device so they ring together, or create unique users for each device to customize ring patterns
- • Move users seamlessly across devices and physical locations
- • Create user groups to organize departments and offices
Benefits
- • Personalized voicemails and hold music
- • Free calling between users, even across different physical locations
- • Free unlimited users with all plans
- • Instant setup through the Telzio website
Extensions
Create extensions so callers can reach your employees.

Capabilities
- • Assign extensions for employees and devices to enable inbound and outbound calling
- • Set up extensions for IP phones, mobile phones and softphones
- • Transfer calls between extensions
- • Specify outbound caller ID for extensions
- • Forward incoming calls to multiple extensions simultaneously or in sequential order
- • Use the same extension for multiple devices so they ring together, or assign unique extensions to customize ring patterns
Benefits
- • Free unlimited extensions with all plans
- • Instant setup through the Telzio website
- • Personalized voicemails and hold music
- • Free calling between extensions, even across different physical locations
Opening Hour Filters
Set business hours to change the direction of calls when you’re not available.

Capabilities
- • Set business hours for your business, offices and/or departments
- • Create different options for callers when you’re open and when you’re closed
- • Select the time zone for your area
- • Send callers to voicemail or a different phone number when you’re closed
Benefits
- • Unlimited filters for each phone number, so you can set various hours for different locations, departments and employees
- • Instant call flow editor to make live changes online
- • Automated system to direct your callers depending on the time and day
Conference Calls
Create conference bridges so multiple callers can dial in for a conference call.

Capabilities
- • Use your business phone number or get a dedicated number to host conference calls
- • Create an option in your IVR menu that connects callers to a conference call
- • Host an unlimited number of callers on one conference call
- • Add, edit and delete conference bridges through the Telzio website
Benefits
- • Unlimited conference bridges with all plans
- • Conference call lines available with any local, toll free or international phone number
- • Easy-to-use call flow editor to make instant changes
- • Changeable PIN number to grant access to callers
Voicemail
Set up personalized voicemails for groups and individuals, and manage messages on your phone or online.

Capabilities
- • Set up voicemails for departments and employees
- • Record or upload a personalized greeting through Telzio’s website
- • Get voicemail to email and listen to messages in your web browser
- • Manage messages in Telzio’s online dashboard
Benefits
- • Voicemail to email
- • Personalized greetings
- • Missed calls on your mobile phone will send callers to your business voicemail separate from your cellular voicemail
Call Flows
Build custom call flows to route incoming calls using a variety of professional features.

Capabilities
- • Add features like business hours, IVR menus, call forwarding, conference calls, voicemail and extension directories
- • Customize the order and settings of features based on your business needs
- • Assign multiple phone numbers to a call flow
- • Create multiple call flows and use them interchangeably
- • Give unique names to each call flow for easy call management and screening
Benefits
- • Easy-to-use call flow editor to make instant changes
- • Intuitive interface with visual overview of call flows
- • Unlimited call flows per account
SMS
Send and receive text messages on your business number.

Capabilities
- • Send text messages to any country in the world
- • Receive text message on Telzio's Mobile App, email or forward it to your cell phone number
- • View and reply to incoming messages on the dashboard
- • Send text messsages from Telzio's Mobile App
- • Send and receive text message on your SIP compatible IP phone
Benefits
- • Low prices for the entire world
- • Receive text messages on your business number
Call Recording
Enable call recording on inbound and outbound calls with one click.

Capabilities
- • Activate automatic call recording for all calls to a department or employee
- • Turn on call recording during a call
- • Review and manage all recordings in your Telzio dashboard
- • Store unlimited call recordings in your account
Benefits
- • Free to activate
- • Instantly activate or de-activate call recording
- • Works on all phones
Caller ID
Set inbound and outbound caller ID to identify the caller or where they have dialed.
Capabilities
- • Set incoming calls to display the caller’s phone number or your phone number
- • Specify outbound caller ID for individual users to display any one of your Telzio phone numbers
Call Screening
Identify where your caller is trying to reach before you respond.
Capabilities
- • Activate call screening so you hear the name of the call flow announced before you respond to an incoming call
- • Answer, decline or send the call to voicemail
- • Give your call flows unique names so you know what department or office the caller is trying to reach
Benefits
- • Free to activate call screening
- • Identifies where the caller has dialed before you pick up
- • Prioritizes calls so you can respond accordingly
Hold Music
Play hold music for your callers while they wait to be connected.

Capabilities
- • Choose from different styles of hold music including classical, jazz, rock, lounge or surfer funk, or use a standard ring tone instead of music
- • Select different hold music for departments and employees
Benefits
- • High quality sound
- • Lets your callers know they are being connected
International Numbers
Get standard and toll free phone numbers from over 50 countries and use them in any location.

Capabilities
- • Choose local and toll free phone numbers from over 50 countries
- • Use foreign phone numbers no matter what country you’re in
- • Assign multiple local and international phone numbers to the same call flow
- • Get local calling rates in all countries
- • Manage local, national and international offices under one account
Benefits
- • No hardware installation required, just Internet connection
- • Centralizes your phone system for all locations in one virtual platform
- • Month-to-month plans and no contracts
Number Porting
Keep your existing phone number and transfer it without any downtime.
Capabilities
- • Port your current phone number to Telzio by uploading two simple forms online
- • Set up your call flow so you don’t experience any downtime when the number ports
- • Get the exact date the number porting will be complete
Benefits
- • No downtime for your phone service
- • No need to update your contacts with a new phone number
- • No porting fee for U.S. numbers (porting fee applies for some countries)