Ask the right questions, to the right person, at the right time!

Create scenarios to trigger a survey only to a specific audience and for a specific context. MyFeelBack lets you engage your customers in the "moment of truth", the most critical point in the customer experience, to increase the reliability and accuracy of the insights you collect.

Combine data pulled from your CRM (customer profile, purchase history...) with behavioral data (traffic sources, clickstream, time on page...) and contextual data (device type, geolocation...) to generate ultra-targeted, personalized surveys, ensuring highly-qualified information and thus drastically increasing response rates (52% on average).

Ask the right questions, to the right person, at the right time!

Create your surveys using an intuitive interface

Build smart surveys quickly and easily in our intuitive editor. Boost response rates with surveys that look and feel great on any device and customize the look of it with our easy-to-use styling tool. Choose from a variety of basic questions, like multiple choice and free field, or advanced question types, like NPS® or 3D matrix.

Create your surveys using an intuitive interface

Get insights from customers wherever they are, whatever they use.

Deploy smart surveys on every channel and touchpoint, to reach every respondent and maximize response rates.

Get insights from customers wherever they are, whatever they use.

Use data from popular services to trigger surveys

  • Trigger your smart surveys based on specific events and data pulled from SalesForce, SugarCRM or MailChimp. Ex: SalesForce leads, MailChimp lists, loyal customers only, power users...

Take immediate action on survey results and improve your business

Automatically trigger alerts to individuals or services, and save at-risk customer relationships. A global solution useful for all departments in your company !

Customer Relationship

  • Customer gives a 3/10 NPS
  • Alert sent to account manager
  • Pro-active call to solve the problem
  • Support ticket created in helpdesk
  • Coupon code sent with 10% discount
  • Turn a unhappy customer into an ambassador

Marketing

  • Email sent after purchase to leave a public review
  • Incentive to share the shop with their friends
  • Boost your conversion rate with ultra-qualified data
  • A client is interested in my (deal of the day)
  • Info pushed into my CRM System
  • Ultra-targeted marketing email with discount code on this same item

Sales

  • Lead interested in trying the new BMW
  • Alert sent to the dedicated sales representative
  • Instant call from the nearest BMW store for a test drive
  • Customer labeled as hot lead in Salesforce
  • Customer added in the "hot lead" list in MailChimp for the next newsletter
  • Collect super qualified leads and close deals

Inject the collected data directly into your CRM system

Add voice of customer data directly into your existing CRM and marketing platforms such as Salesforce, Mailchimp or even your own proprietary system. Say goodbye to unproductive manual updates and automatically build your customer database with original data!

Trigger actions when specific responses come in. Create support tickets, send emails, flag users, generate leads, and more... All of that from one single place, the marketing platform you've always used!

Inject the collected data directly into your CRM system

Make decisions faster with real-time analytics that makes sense

Don't just collect feedback. Extract valuable & actionable insights from your collected responses to spot problems or opportunities before it’s too late. Generate and share customized reports, view subsets of your data with powerful advanced filters and schedule daily, weekly or monthly reports so you never miss any customers’ insights.

Make decisions faster with real-time analytics that makes sense

A powerful survey builder packed with lots of features

Improve your customer knowledge with ultra-targeted Smart Surveys

16+ different types of questions

  • Ask anything with over 16 question types. Choose from a variety of basic questions like multiple choice and star-rating, or advanced question types like 3D matrix ot NPS® type questions.

Multichannel deployment

  • Collect insights on every channel and touchpoint, including web, texts, social networks, email, IVR and printed qr codes.

Multi-criterias trigger mechanism

  • Ask the right visitor the right question, at the right time. Trigger surveys using contextual data, behavioral data or your own internal data. You can even target by custom variables such as number of items in a shopping cart.

Actions and alerts on survey results

  • Take immediate action on survey results and automatically notify designated individuals based on set business rules, helping you save at-risk customer relationships.

Complete design customization

  • Customize the look of your survey with our easy-to-use design tool. Select a shiny pre-made theme, or create yours and make your survey fit your identity by adding your own company logo and colors.

Integrated tracking tool

  • Our Tag Tracker technology allows you to evaluate the performance of each support/media used to deploy your survey. Add groups and they automaticaly become new segments in the reporting and analysis tool.

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