Get Started Fast

Getting Started Fast

Get Started Fast

Easy Setup

  • We designed Livehelp to be super simple to use. So that your choice of live chat solution becomes easy. Chat console enables reaching your customers as easy as launching a browser!

    You'll gain information including the location, time, and even what they are looking for.

    Agents can setup the numbers of chats they want to receive and get a notification when a new chat arrives.

Install

  • Installing Livehelp Chat requires not much more than cutting and pasting the chat box code from the Install Livehelp Code tab on the Livehelp dashboard, with no setup fees and no contracts.

    Copy and paste into whichever pages of your website you'd like your chat to appear.

    No extra coding is necessary.

Chat Live

Livehelp Experience

Chat Live

Visitors

  • Our Livehelp Chat console enables reaching your customers as easy as launching a browser! Agents see details about the site visitor - location, current page, time spent on site, web path, and more.

    You'll gain information including the location, time, and even what they are looking for.

    Agents can setup the numbers of chats they want to receive and get a notification when a new chat arrives.

    Integrate Livehelp chat with a customer management or your existing help desk system to get more information.

Chat

  • Agents can see the visitor typing a chat message in real time which saves extra time to begin typing a response and increases the response speed.

    You can transfer an active chat to a specific group or to a specific agent in a group. The ability to perform good teamwork is one of our priorities.

    Use canned messages to provide answers to frequently asked questions without digging through all the information.

Working Hours

  • Make sure there is always someone available to answer your visitor's questions by setting the working hours for your group of agents.

History

  • All your chat history will automatically be saved and available. Find the best sales strategies and communication styles or most common questions asked by your visitors.

    Inspect if all agents provide accurate answers to specific questions.

    See the offline messages that came in after hours while you were away.

Customize

Customize Entire Experience

Customize

Chat Window

  • Livehelp chat window can be installed in minutes and configured to match your site design perfectly.

    Customize your entire Livehelp experience. No programming knowledge needed.

Invitation

  • Only you know how your visitors want to be greeted. Customize invitation to match the feel of your website.

    Sending personalized invitation is an effective way to start a chat with a visitor. Invitations could appear in your chat window with a your agent's photo.

    Turn visitors into customers and sell more today.

Surveys and Forms

  • Customize pre-chat surveys to gain more knowledge about people who visit your site. You can use this information to provide a more personalized and tailored service to your customers.

    Let your chat work for you 24/7 even while you're offline. Livehelp collects messages that your visitors left for you so you can review them when you're available.

Language

  • You may modify any part of chat window or any notifications that you desire.

    All changes made to any language can be seen in real time on your site.

Integrate

Get Integrated in Minutes

Integrate

Customer Relation Management

  • Do you use customer relation management (CRM) system? Get set up in minutes with Livehelp and your existing CRM. Have any installation questions? We can help!

Content Management System

  • Do you use a content management system (CMS)?

    Get set up in minutes with our plugins and integrations.

    If a plugin doesn't work with what you have, simply paste the code in your site. Have any installation questions? We can help!

Help Desk

  • Do you use a help desk system?

    Get set up in minutes with Livehelp.com and your existing help desk system.

    Have any installation questions? We can help!

E-Commerce

  • Do you use a shopping cart?

    Get set up in minutes with Livehelp and many popular shopping cart systems.

    Have any installation questions? We can help!

Extra packed features

This include:

Track visitor path

  • Analyze the patterns of your visitor's activity on your site. Never be left in the dark again.

Seamlessly transfer conversations to specific agents in an group

  • Customer engagement is a team activity. Seamlessly chat with or transfer conversations to other agents.

Ban visitors to combat spam

  • Some visitors overstep their limits. Politely hide the widget from their view by banning them.

Dashboard Analytics

  • Have your website statistics, and chat analytics at your fingertips all the time.

Secure services

  • Enjoy secure encrypted chats on your SSL (https) web pages.

Developer-friendly API

  • Extend and customize the behaviour of the widget. Be unique, and get creative with our javascript APIs.

HTML5 dashboard

  • Powered, and constantly upgraded with the latest web technologies. Be amazed at how quickly real-time information is presented to you.

Radical Customer Support

  • We strive to make every single customer to feel. We listen to your feedback to bring you the what our customers need today and the future.

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