My Live Chat's proactive chat feature lets your live chat agents reach out to online visitors and offer proactive assistance, push conversions, and help drive online sales.
Do not wait for the customer to start the conversation. The agents can take the initiative and proactively engage your visitors by sending them popup friendly 'invite' messages. Visitors can click the message to start a live chat session. You can also configure the proactive chat request to be sent to all the visitors when specific conditions are met (for example, after a specified period of time, or used specific keywords).
Live Chat Software
The capability for customers to click-to-chat with your agents is the most fundamental feature of MyLiveChat Software and represents the next generation of e-customer service – a powerful alternative to business-as-usual online. Visitors simply click a button and they easily communicate, live and in real time, directly with your online service agents via text chat.
With MyLiveChat Software, chatting online with website visitors is easy, and an important tool; not only to increase sales and reduce shopping cart drop out, but also to improve online customer service and technical support. Live Chat results in more satisfied customers and more value from your online presence.
The application for IOS/Android devices includes all essential features for effective communication with your website visitors. The major features include real time traffic monitoring and chatting, chat invitations. The application will notify you of the new incoming chats even if you close it, unless you sign out of the system.
Real-Time Visitor Monitoring
Real-Time Visitor Monitoring allows you to track visitors as they move through your website in real time. Our Visitor Monitoring application helps you understand traffic patterns and see the complete picture on your website. Visitor monitoring is also the foundation for proactive chat invitations.
Each visitor to your Website is tracked as they move about from page to page. Operators can view every detail about the visitor including:
Operator gets to know visitors are on what pages of the website, then click the page link to browse the same page. This can benefit both of the visitors and the customers, also a good way to find out the most popular webpages.
MyLiveChat always strives for simplicity and ease of use for agents. The Agent Panel has all the functions an online agent may need, for example, get visitor IP and location, check chat history, which helps to identify the most prospective customers.
The MyLiveChat dashboard gives administrators complete command over their live chat agents, departments. There are advanced functions in dashboard, such as self-generating scripts, statistics analysis viewing, etc.
Live Chat Customization
In MyLiveChat admin panel, you can customize style of chat messenger, pre-chat survey, offline message, exit survey, and other display text. It also can manage invitation and smart invitation templates, settings and trigger.
SSL Chat Communication
We offer the option to have SSL communication between you and your visitors. It's free to add SSL support to your account. This ensures to you and your visitors that your communication is encrypted. Depending on what browser you use, you should see a padlock in either the upper right corner or lower right corner.
In MyLiveChat admin panel, you can view analytics about Chat Sessions, Visitor satisfaction, Chats per Hour, and Chats per Agent.
My Live Chat allows you to view a list of all of your chat transcripts as well as the specific details about each transcript. Additionally, My Live Chat lets you search and view transcripts. You can filter your transcripts in many ways including by department, date range, agent, customer name, IP and customer email.
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