Engage website visitors and get more leads
Live chat is a faster and more personal way for you to engage your customers. Your customers want to chat with you. Help your visitors before they leave your website. Make happier customers.
Features and Benefits
Provide live online customer support
Add live chat to your website as a new line of communication between your customer service, help desk, call center representatives and your website visitors to improve your response times and make... show more
Add live chat to your website as a new line of communication between your customer service, help desk, call center representatives and your website visitors to improve your response times and make your team more efficient. show less
Proactive Sales
Why wait for visitors to request support when members can proactively assist them? With a click of a mouse, members can automatically open a chat window on visitor's computer and provide support or... show more
Why wait for visitors to request support when members can proactively assist them? With a click of a mouse, members can automatically open a chat window on visitor's computer and provide support or close a sale! show less
Reduce customer support costs
Providing online customer support via live chat as an alternative to traditional phone and e-mail is not only preferred by your customers, but its also more cost effective.
Providing online customer support via live chat as an alternative to traditional phone and e-mail is not only preferred by your customers, but its also more cost effective.
Help answer pre-sales questions
If a potential visitor has a question, chances are if they don't get it answered right away, they will leave and never come back. Live Chat gives customers a one-click solution to getting their... show more
If a potential visitor has a question, chances are if they don't get it answered right away, they will leave and never come back. Live Chat gives customers a one-click solution to getting their questions answered immediately. show less
Reduce shopping cart abandonment
Give your potential customers immediate access to someone at critical points of the buying process. According to Forrester Research, 66% of all shopping carts are abandoned for service related issues.
Give your potential customers immediate access to someone at critical points of the buying process. According to Forrester Research, 66% of all shopping carts are abandoned for service related issues.
Improve customer loyalty and satisfaction
The typical response time to customer inquiries via e-mail is over 24 hours, and many go completely unanswered. Web based chat provides live help immediately, letting your customers know that your... show more
The typical response time to customer inquiries via e-mail is over 24 hours, and many go completely unanswered. Web based chat provides live help immediately, letting your customers know that your organization cares about all their needs. show less
Convert more visitors into customers
With live help you can convert your website from a place people go to learn about you, to a place where you are building strong relationships with each and every visitor, and converting those... show more
With live help you can convert your website from a place people go to learn about you, to a place where you are building strong relationships with each and every visitor, and converting those relationships into sales. Rather than having a potential customer simply read your marketing materials, you can let them interact directly with your organization, or collect the critical information you need to improve your business. show less
Featured Customers
Details
- Customer Service
- Communication
- IT Management
- BI & Analytics
- Customer Management
- Supported Devices
- Developer
Pricing
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