Engage. Sell. Repeat.

The most flexible Live Chat solution that integrates with Google Talk and your mobile phone.

Overview Image

Features and Benefits

Web-based Software No Installs

Chat with your customers from anywhere anytime. All you need is a web browser and a Gmail or Google Talk account. You can even respond from your mobile phone or any device that supports Google Talk. ... show more

Chat with your customers from anywhere anytime. All you need is a web browser and a Gmail or Google Talk account. You can even respond from your mobile phone or any device that supports Google Talk. The OggChat hosted service handles everything else. show less

Gmail and Google Talk Chat Integration

Instead of requiring users to download a separate software application for OggChat live chat, we've integrated our service directly with Google. If you have a Gmail account, you can immediately start... show more

Instead of requiring users to download a separate software application for OggChat live chat, we've integrated our service directly with Google. If you have a Gmail account, you can immediately start answering chat requests in Gmail, Google Talk, or any instant messenger that supports Google Talk such as iChat, Pidgin, or Adium. Therefore anyone in your organization can respond to customer questions whenever you (or they) like. show less

Mobile Phone Support for iPhone, BlackBerry, and Android

Answer your live chats right from your mobile phone. You can chat anywhere where Google Talk is supported. This includes iPhone, BlackBerry, Android, and Palm Pre support. OggChat goes where you go.

Answer your live chats right from your mobile phone. You can chat anywhere where Google Talk is supported. This includes iPhone, BlackBerry, Android, and Palm Pre support. OggChat goes where you go.

Live Visitor Monitoring

When you login to OggChat Pro we give you real-time information on website visitors including ip, country, time on the site, visitor footprint, and location on Google Maps. You can even initiate a... show more

When you login to OggChat Pro we give you real-time information on website visitors including ip, country, time on the site, visitor footprint, and location on Google Maps. You can even initiate a direct chat request to any visitor on your site. Automatically request a chat after a given period of time. show less

Canned Responses and Shortcuts

Set up custom canned responses for each chat window. Easily respond to common questions with these message shortcuts.

Set up custom canned responses for each chat window. Easily respond to common questions with these message shortcuts.

Custom Logos and Branding

OggChat offers powerful customization that lets modify nearly every aspect of your client window. Customize the layout, font, and size of your customer facing chat window. Simply generate a code... show more

OggChat offers powerful customization that lets modify nearly every aspect of your client window. Customize the layout, font, and size of your customer facing chat window. Simply generate a code snippet and include it in your web page to get started. Upload your own logo and chat buttons for the ultimate branding. show less

Custom Online and Offline Buttons and Tabs

User our online and offline chat buttons, upload your own, or use Live Chat Tabs.

User our online and offline chat buttons, upload your own, or use Live Chat Tabs.

Skills Based and Department Based Chat Routing

Route live chats to specific agents based on department or topic. Just create a list of departments for your chat window, add operators to each department based on their skills, and you're ready to... show more

Route live chats to specific agents based on department or topic. Just create a list of departments for your chat window, add operators to each department based on their skills, and you're ready to go. Visitors can select a department at the start of a chat and the chat requests will be routed only to operators assigned to those departments. show less

Chat History Search

Advanced prior chat history search by email, name, ip, or phone number. A search link is automatically sent in chat request invites to quickly search prior conversations with the visitor, view geo... show more

Advanced prior chat history search by email, name, ip, or phone number. A search link is automatically sent in chat request invites to quickly search prior conversations with the visitor, view geo location on Google Maps, and view details browser information. show less

Multiple Language Support

OggChat Live Chat supports multiple languages for both the chat window and operator interaction. Just choose the language you'd like your visitors to see when customizing your chat window. You can... show more

OggChat Live Chat supports multiple languages for both the chat window and operator interaction. Just choose the language you'd like your visitors to see when customizing your chat window. You can then customize the messages for your needs. show less

Chat Transfer Between Operators

Transfer chats real-time to other available operators right from your Instant Messenger window without interrupting the client chat.

Transfer chats real-time to other available operators right from your Instant Messenger window without interrupting the client chat.

Geo Location

IP Address geo-location of all new chat requests show up right in the invite. So you know where each visitor is chatting from. View the geo location of prior chat conversations as well as live site... show more

IP Address geo-location of all new chat requests show up right in the invite. So you know where each visitor is chatting from. View the geo location of prior chat conversations as well as live site visitors. show less

Automatic Presence Detection and Routing

OggChat automatically determines if an operator is logged into Google or not. So in addition to supporting operator schedules and office schedules, we won't route chats to operators who are offline... show more

OggChat automatically determines if an operator is logged into Google or not. So in addition to supporting operator schedules and office schedules, we won't route chats to operators who are offline or busy. show less

Unavailable Message Forms

OggChat automatically checks the office schedule as well as each operator's schedule before routing requests. If no operators are available, the visitor can leave a message that will automatically be... show more

OggChat automatically checks the office schedule as well as each operator's schedule before routing requests. If no operators are available, the visitor can leave a message that will automatically be forwarded to your email address. show less

Support for Multiple Websites and Domains

Support as many chat windows as you like in each domain of your choice. Customize the look and brand for each domain so that you can manage many sites from one simple interface and from one Gmail... show more

Support as many chat windows as you like in each domain of your choice. Customize the look and brand for each domain so that you can manage many sites from one simple interface and from one Gmail account. show less

Details
Customer Management
Supported Devices
Developer
Pricing
Lite
$12.00 per month
Pro
$29.00 per month
Premier
$59.00 per month
Enterprise
$119.00 per month

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