The new approach to voice of customer
See How Our In-Context Micro Survey Platform Can Drive Measurable Insights and Results To Your Business.
Features and Benefits
Capturing user feedback in-context
Other “intercept” surveys waste users’ time by asking tons of questions that provide minimal value — like asking questions you can easily observe with web analytics. Our approach is different — just... show more
Other “intercept” surveys waste users’ time by asking tons of questions that provide minimal value — like asking questions you can easily observe with web analytics. Our approach is different — just ask the critical questions that will inform your decision-making today. And then make it as easy to answer the question as it is to close the survey by embedding the question directly in the users’ experience. show less
Ultra high survey response rates mean ultra fasty learning
Driven by in-context display and micro survey format, Pulse Insights attracts high response rates, which in turn enables faster improvements and results. Our approach helps companies become more agile... show more
Driven by in-context display and micro survey format, Pulse Insights attracts high response rates, which in turn enables faster improvements and results. Our approach helps companies become more agile and transform to continuously improve. show less
Forward-looking and actionable voc
Pulse Insights isn’t just about asking if users were satisfied or if they would recommend to a friend! That information is important, but is also backward-looking. Pulse Insights is all about... show more
Pulse Insights isn’t just about asking if users were satisfied or if they would recommend to a friend! That information is important, but is also backward-looking. Pulse Insights is all about gathering forward-looking insights needed to optimize your business today. We maintain an ever-improving library of questions that will put you on the fast path. show less
Connected voc data amplifies value
Pulse Insights has third party data integration at its core. Connecting Voice of Customer data to the rest of your tech stack amplifies the value of the whole ecosystem. Connect what people say with... show more
Pulse Insights has third party data integration at its core. Connecting Voice of Customer data to the rest of your tech stack amplifies the value of the whole ecosystem. Connect what people say with what they do via web analytics providing new context to understand user behavior. Understand the ‘why’ behind bounce rates and conversion rates. Enable follow-ups for dissatisfied users. Optimize A/B tests toward positive survey responses. Retarget users based on user beliefs as indicated through micro survey responses. Progressively enhance personalization profiles based on survey response data. The list goes on and on. show less
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