NABD

Next Generation Customer Service Support and Complaints management System

Next Generation Customer Service Support and Complaints management Solution

Close the Loop with your customers and users using the next generation of customized workflows, automated case management, collaborative communication and sentiment analytics across channels.

Overview Image

Features and Benefits

Start on one click

Setup your own advanced Customer Service system on the cloud in few minutes with easy setup and integration tools

Setup your own advanced Customer Service system on the cloud in few minutes with easy setup and integration tools

Collaborative Communication

Get all your front agents and back office users engaged and controlled via NABD collaborative communication process.

Get all your front agents and back office users engaged and controlled via NABD collaborative communication process.

Automated Case Management

Streamline and automate customer cases & inquiries handling process by utilizing individual workflows for differing Organizations.

Streamline and automate customer cases & inquiries handling process by utilizing individual workflows for differing Organizations.

Extended Business Process Management

Business Management Process is extended to include both your front office agents and back office users to guide agents through the service resolution process, without losing focus on the end-to-end... show more

Business Management Process is extended to include both your front office agents and back office users to guide agents through the service resolution process, without losing focus on the end-to-end process, involving back-office tasks. show less

Unified and Automated correspondences

Automate and standardize way you communicate with customers and users via templated correspondences.

Automate and standardize way you communicate with customers and users via templated correspondences.

Next Best Action recommendation

Automatically recommend next best action for agents during the service resolution process offer optimized service to customers.

Automatically recommend next best action for agents during the service resolution process offer optimized service to customers.

Balance Load between Agents

Manage workload across the team and measure performance against resolution targets.

Manage workload across the team and measure performance against resolution targets.

Root Cause Analysis

Basic tool for root cause analysis that highlight business critical issues.

Basic tool for root cause analysis that highlight business critical issues.

Workflow Based Case management

Streamline and automate customer cases & inquiries handling process by utilizing in... Learn More

Streamline and automate customer cases & inquiries handling process by utilizing in... Learn More

Choose Between Public Cloud, Private Cloud, or on Premise Deployment

Setup your own advanced Customer Service system on the cloud or on premise in few minu... Learn More

Setup your own advanced Customer Service system on the cloud or on premise in few minu... Learn More

Customer Portal

Self-service portal for Customer and external entities to manage and track cases online. Learn More

Self-service portal for Customer and external entities to manage and track cases online. Learn More

Manage your tasks & Activities

Work from a prioritized action queue to ensure efficient case investigation with notifi... Learn More

Work from a prioritized action queue to ensure efficient case investigation with notifi... Learn More

Mobile Channels

Stay connected and go mobile with Nabd. Alerts, New inquiries / tickets / complaints, w... Learn More

Stay connected and go mobile with Nabd. Alerts, New inquiries / tickets / complaints, w... Learn More

Multi-Channel Integration

Capture and resolution of cases can be extended beyond the Customer Service department ... Learn More

Capture and resolution of cases can be extended beyond the Customer Service department ... Learn More

Sentiment Analysis

Automate the process of filtering out the noise from your social network, understanding... Learn More

Automate the process of filtering out the noise from your social network, understanding... Learn More

Load balancing

Manage workload across the team and measure performance against resolution target Learn More

Manage workload across the team and measure performance against resolution target Learn More

Strong Security Features

Security Features to ensure the user authenticity, classification and encryption of con... Learn More

Security Features to ensure the user authenticity, classification and encryption of con... Learn More

Multi-Language Interface

Each user can use his local language interface. Utilize multi-lingual correspondence te... Learn More

Each user can use his local language interface. Utilize multi-lingual correspondence te... Learn More

Monitoring Levels

Different dashboarding levels to monitor performance in real-time. Learn More

Different dashboarding levels to monitor performance in real-time. Learn More

Audit Logs

Advanced Audit log to track all changes made to the system. Audit log captures user inf... Learn More

Advanced Audit log to track all changes made to the system. Audit log captures user inf... Learn More

Knowledge Base

Enhance service support and reduce effort by arming your customer service agents and yo... Learn More

Enhance service support and reduce effort by arming your customer service agents and yo... Learn More

Social Media Integration(Facebook and Twitter)

Turn Facebook posts and Tweets into cases with few clicks Learn More

Turn Facebook posts and Tweets into cases with few clicks Learn More

Details
Pricing
Starter
$5.00 per month
Basic
$15.00 per month
Professional
$30.00 per month
Enterprise
$60.00 per month
Demo
Free

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