
NABD
Next Generation Customer Service Support and Complaints management Solution
Close the Loop with your customers and users using the next generation of customized workflows, automated case management, collaborative communication and sentiment analytics across channels.

Features and Benefits
Start on one click
Setup your own advanced Customer Service system on the cloud in few minutes with easy setup and integration tools
Setup your own advanced Customer Service system on the cloud in few minutes with easy setup and integration tools
Collaborative Communication
Get all your front agents and back office users engaged and controlled via NABD collaborative communication process.
Get all your front agents and back office users engaged and controlled via NABD collaborative communication process.
Automated Case Management
Streamline and automate customer cases & inquiries handling process by utilizing individual workflows for differing Organizations.
Streamline and automate customer cases & inquiries handling process by utilizing individual workflows for differing Organizations.
Extended Business Process Management
Business Management Process is extended to include both your front office agents and back office users to guide agents through the service resolution process, without losing focus on the end-to-end... show more
Business Management Process is extended to include both your front office agents and back office users to guide agents through the service resolution process, without losing focus on the end-to-end process, involving back-office tasks. show less
Unified and Automated correspondences
Automate and standardize way you communicate with customers and users via templated correspondences.
Automate and standardize way you communicate with customers and users via templated correspondences.
Next Best Action recommendation
Automatically recommend next best action for agents during the service resolution process offer optimized service to customers.
Automatically recommend next best action for agents during the service resolution process offer optimized service to customers.
Balance Load between Agents
Manage workload across the team and measure performance against resolution targets.
Manage workload across the team and measure performance against resolution targets.
Root Cause Analysis
Basic tool for root cause analysis that highlight business critical issues.
Basic tool for root cause analysis that highlight business critical issues.
Workflow Based Case management
Streamline and automate customer cases & inquiries handling process by utilizing indivi... Learn More
Streamline and automate customer cases & inquiries handling process by utilizing indivi... Learn More
Choose Between Public Cloud, Private Cloud, or on Premise Deployment
Setup your own advanced Customer Service system on the cloud or on premise in few minu... Learn More
Setup your own advanced Customer Service system on the cloud or on premise in few minu... Learn More
Customer Portal
Self-service portal for Customer and external entities to manage and track cases online. Learn More
Self-service portal for Customer and external entities to manage and track cases online. Learn More
Manage your tasks & Activities
Work from a prioritized action queue to ensure efficient case investigation with notifi... Learn More
Work from a prioritized action queue to ensure efficient case investigation with notifi... Learn More
Mobile Channels
Stay connected and go mobile with Nabd. Alerts, New inquiries / tickets / complaints, w... Learn More
Stay connected and go mobile with Nabd. Alerts, New inquiries / tickets / complaints, w... Learn More
Multi-Channel Integration
Capture and resolution of cases can be extended beyond the Customer Service department ... Learn More
Capture and resolution of cases can be extended beyond the Customer Service department ... Learn More
Sentiment Analysis
Automate the process of filtering out the noise from your social network, understanding... Learn More
Automate the process of filtering out the noise from your social network, understanding... Learn More
Load balancing
Manage workload across the team and measure performance against resolution target Learn More
Manage workload across the team and measure performance against resolution target Learn More
Strong Security Features
Security Features to ensure the user authenticity, classification and encryption of con... Learn More
Security Features to ensure the user authenticity, classification and encryption of con... Learn More
Multi-Language Interface
Each user can use his local language interface. Utilize multi-lingual correspondence te... Learn More
Each user can use his local language interface. Utilize multi-lingual correspondence te... Learn More
Monitoring Levels
Different dashboarding levels to monitor performance in real-time. Learn More
Different dashboarding levels to monitor performance in real-time. Learn More
Audit Logs
Advanced Audit log to track all changes made to the system. Audit log captures user inf... Learn More
Advanced Audit log to track all changes made to the system. Audit log captures user inf... Learn More
Knowledge Base
Enhance service support and reduce effort by arming your customer service agents and yo... Learn More
Enhance service support and reduce effort by arming your customer service agents and yo... Learn More
Social Media Integration(Facebook and Twitter)
Turn Facebook posts and Tweets into cases with few clicks Learn More
Turn Facebook posts and Tweets into cases with few clicks Learn More
Details
- Integration
- Customer Management
- Customer Service
- Supported Devices
- Developer