NABD
Next Generation Customer Service Support and Complaints management Solution
Close the Loop with your customers and users using the next generation of customized workflows, automated case management, collaborative communication and sentiment analytics across channels.
Features and Benefits
Start on one click
Setup your own advanced Customer Service system on the cloud in few minutes with easy setup and integration tools
Setup your own advanced Customer Service system on the cloud in few minutes with easy setup and integration tools
Collaborative Communication
Get all your front agents and back office users engaged and controlled via NABD collaborative communication process.
Get all your front agents and back office users engaged and controlled via NABD collaborative communication process.
Automated Case Management
Streamline and automate customer cases & inquiries handling process by utilizing individual workflows for differing Organizations.
Streamline and automate customer cases & inquiries handling process by utilizing individual workflows for differing Organizations.
Extended Business Process Management
Business Management Process is extended to include both your front office agents and back office users to guide agents through the service resolution process, without losing focus on the end-to-end... show more
Business Management Process is extended to include both your front office agents and back office users to guide agents through the service resolution process, without losing focus on the end-to-end process, involving back-office tasks. show less
Unified and Automated correspondences
Automate and standardize way you communicate with customers and users via templated correspondences.
Automate and standardize way you communicate with customers and users via templated correspondences.
Next Best Action recommendation
Automatically recommend next best action for agents during the service resolution process offer optimized service to customers.
Automatically recommend next best action for agents during the service resolution process offer optimized service to customers.
Balance Load between Agents
Manage workload across the team and measure performance against resolution targets.
Manage workload across the team and measure performance against resolution targets.
Root Cause Analysis
Basic tool for root cause analysis that highlight business critical issues.
Basic tool for root cause analysis that highlight business critical issues.
Workflow Based Case management
Streamline and automate customer cases & inquiries handling process by utilizing indivi... Learn More
Streamline and automate customer cases & inquiries handling process by utilizing indivi... Learn More
Choose Between Public Cloud, Private Cloud, or on Premise Deployment
Setup your own advanced Customer Service system on the cloud or on premise in few minu... Learn More
Setup your own advanced Customer Service system on the cloud or on premise in few minu... Learn More
Customer Portal
Self-service portal for Customer and external entities to manage and track cases online. Learn More
Self-service portal for Customer and external entities to manage and track cases online. Learn More
Manage your tasks & Activities
Work from a prioritized action queue to ensure efficient case investigation with notifi... Learn More
Work from a prioritized action queue to ensure efficient case investigation with notifi... Learn More
Mobile Channels
Stay connected and go mobile with Nabd. Alerts, New inquiries / tickets / complaints, w... Learn More
Stay connected and go mobile with Nabd. Alerts, New inquiries / tickets / complaints, w... Learn More
Multi-Channel Integration
Capture and resolution of cases can be extended beyond the Customer Service department ... Learn More
Capture and resolution of cases can be extended beyond the Customer Service department ... Learn More
Sentiment Analysis
Automate the process of filtering out the noise from your social network, understanding... Learn More
Automate the process of filtering out the noise from your social network, understanding... Learn More
Load balancing
Manage workload across the team and measure performance against resolution target Learn More
Manage workload across the team and measure performance against resolution target Learn More
Strong Security Features
Security Features to ensure the user authenticity, classification and encryption of con... Learn More
Security Features to ensure the user authenticity, classification and encryption of con... Learn More
Multi-Language Interface
Each user can use his local language interface. Utilize multi-lingual correspondence te... Learn More
Each user can use his local language interface. Utilize multi-lingual correspondence te... Learn More
Monitoring Levels
Different dashboarding levels to monitor performance in real-time. Learn More
Different dashboarding levels to monitor performance in real-time. Learn More
Audit Logs
Advanced Audit log to track all changes made to the system. Audit log captures user inf... Learn More
Advanced Audit log to track all changes made to the system. Audit log captures user inf... Learn More
Knowledge Base
Enhance service support and reduce effort by arming your customer service agents and yo... Learn More
Enhance service support and reduce effort by arming your customer service agents and yo... Learn More
Social Media Integration(Facebook and Twitter)
Turn Facebook posts and Tweets into cases with few clicks Learn More
Turn Facebook posts and Tweets into cases with few clicks Learn More
Details
- Integration
- Customer Management
- Customer Service
- Supported Devices
- Developer
PRICING
Similar Apps
SnapEngage
Turn your visitors into customers and your customers into friends. SnapEngage lets you chat with your website visitors in real-time using a single line of JavaScript. You can use your preferred instant messaging client (connected to Google Talk or Skype) to instantly talk to your clients, guide them to certain pages and improve their overall experience exponentially. Be truly social and give SnapEngage a try today!
SnapEngage
TimO Project Management Complete
TimO is a web-based project management tool with a powerful Gantt Chart, CRM, DMS, Workflow and Project billing and automatic time/cost control. It combines project management, CRM, DMS, project time tracking (incl. attendance time), travel expense management, issue tracking system and more. This easy to use tool helps small, medium and large companies since 1999 across 50 countries.
TimO Project Management Complete
Notifications
With Unified Search across over 40+ leading cloud applications, easily find all your emails, documents and tasks in a couple of clicks
Notifications
NextMinute
NextMinute is essential online job management software that allows you to run your mobile work-force more efficiently.
NextMinute
AppDirect Support
Get help and support for your AppDirect products and services. Learn from the knowledge base, file tickets, and get in contact with the AppDirect support team.
AppDirect Support
Conductrus
Conductrus is a web-based field service management application that allows you to take control of your service organisation and grow your service business.
Conductrus
Simplicant
The SaaS social recruiting platform to target and effectively engage talent. Our web-based functionality helps companies optimize the speed and cost per hire.
Simplicant
CORE APP
ServiceM8
ServiceM8 is a cloudbased solution that helps field service organizations manage their business. ServiceM8 guides users from creating job quotes to invoicing and payment collection, and provides realtime information on what jobs are active, what quotes have been issued to clients, and where and when employees are at client sites.
ServiceM8
CORE APP
SekurSafe
Securely Manage, Share and Create Encrypted Documents, Emails, Passwords and Notes of all types with the protection of Swiss Privacy Laws using Military Grade Encryption. Includes SekurMail with SekurSend and SekurReply anti-phishing encrypted email.
SekurSafe
Pulse Insights
Pulse Insights' micro survey platform helps clients get instantaneous insights from their web and mobile properties to continually improve customer experience and conversion rates.
