PureShare

IT and Call Center Metrics Dashboard Software for Business Performance

PureShare ActiveMetrics

PureShare® ActiveMetrics® performance metrics software is a day-to-day management tool. It eliminates the need for managing and generating manual reports by providing direct access to performance metrics, business metrics and reporting metrics.
ActiveMetrics does the work to give executives, managers and staff the answers they need – clearly displayed, anytime, anywhere – to proactively monitor business metrics and drive results.

PureShare ActiveMetrics

ActiveMetrics is the most flexible, adaptable and extensible software to collect business information from anywhere and transform it into operational metrics. It is:

  • • Always on, improving operational and business efficiency and significantly reducing costs over traditional reporting.
    • Automated, bypassing the protracted cycle of requesting, reading, analysing and summarizing reports.
    • Efficient, providing metrics that are timely, contextual and actionable.
  • ActiveMetrics implementations at Global 1000, mid-size organizations and public entities in a range of industry sectors have helped drive results and deliver immediate and long-term cost savings for many companies.

PureShare Business Value Dashboards

Business Value Dashboards (BVDs) are the missing piece in building a common language that both IT and the business can understand. PureShare fills the gap by providing a turnkey solution for transforming operations metrics into business value metrics.

PureShare Business Value Dashboards

PureShare helps people understand the value of IT by:

  • • Transforming IT operations/technical metrics into highly summarized, business-centric views.
    • Utilizing our powerful Metrics Catalog to captures all metrics definitions and attributes with no programming.
    • Delivering top-to-bottom organizational transparency.

Benefits

  • Automatically consolidate real-time metrics from cloud-based and on-premise ITSM and DCIM products, systems and network management tools, Contact Center ACDs, event management platforms, discovery, capacity/availability, project/HR management, IP Telephony, Security Management systems and more.
    Manage consolidated, contextual and business views of metrics with a robust, catalog-based approach and NO programming.
    Create and publish formula-based metrics from existing automated metrics - merge business parameters with operations metrics to gain business-value metrics - the language that business understands. Showcase IT's value effortlessly and accurately.
    Manage and publish dashboards in executive and BYOD environments. Views may be published on mobile devices, browsers, video wallboards, readerboards, maps and portal technologies.
  • Publish tailored, customer-specific views with business-context. Well-proven in large organizations including Managed Services Providers (MSPs), Business Process Outsourcers (BPOs), Shared Services and Chargeback/Transfer-pricing initiatives, PureShare delivers customer-specific views of business value and operations performance in real-time - geared to address customer-unique needs for business perspectives and transparency in performance.

PureShare Contact Center Metrics

PureShare CCM gathers metrics from contact center systems and creates business-centric views of performance in real-time.
CCM makes personalized views of contact center performance accessible anywhere, anytime. With CCM, stakeholders receive information in time to materially affect performance and drive business outcomes.
This is the first product of its class built with a ‘Mobile-First’ and ‘Just Answers’ design philosophy, leveraging the best and latest technology has to offer to bring unprecedented ease-of-use to both users and administrators.

PureShare Contact Center Metrics

Key Features:

  • • Consolidates metrics from Contact Center ACDs, Call Management Systems, Applications and business data sources.
    • Catalog-based system transforms operations and technical metrics into business-outcome views for stakeholders.
    • Displays metrics over browsers, mobile devices, readerboards, videowalls, portals and more…

PureShare for Managed Service Providers

PureShare MSP – Metrics for Managed Service Providers.

PureShare for Managed Service Providers

A Turnkey Metrics Management Solution for:

  • • Managed Services Providers (MSPs)
    • Business Process Outsourcers (BPOs)
    • Shared Services Providers
    • IT Outsourcers
  • PureShare MSP is a software platform that automates gathering, consolidation, transformation and publishing of performance metrics across disparate IT systems, applications and tools.

Benefits:

  • • Creates consolidated, customer-unique views of performance metrics with drill to details.
    • Merges business data with technical metrics to create business-value views.
    • Mobile access and BYOD integration (yes, we’ve solved the security issues!)
    • Responsive mobile-views enables anywhere and anytime access.
    • Automatically gathers metrics from cloud-based and on-premises ITSM products, systems management tools, Contact Center infrastructure, project and portfolio management systems and more.
    • Integrates with user authentication systems to facilitate publishing over customer portals.

PureShare IT Metrics

Metrics for IT: Automated and Consolidated.

PureShare IT Metrics

Gain end-to-end, consolidated views of IT performance–In real-time!

  • • Best-practice, consolidated metrics for customers, executives and staff.
    • Comprehensive Metrics Catalog including metrics for every IT process.
    • Merges business data with operational metrics to create business-value views of IT.
    • Publishes IT metrics over browsers, mobile devices, portals, videowalls and more.
    • Responsive technology provides anywhere, anytime access to IT metrics!

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