Categories

Showing 20 results for "Help Desk & Ticketing"

With Unified Search across over 40+ leading cloud applications, easily find all your emails, documents and tasks in a couple of clicks.

Free

A next generation cloud based and on premise customer service support and case management system across traditional and social channels. NABD is closing the loop with customers and enhancing customer experience management. Streamline and automate case handling process by utilizing individual workflows for differing Organizations. With powerful routing engine, collaborative communication and correspondences templates, NABD guides your front and back office agents through the successful resolution path in the shortest timeframe and presents to your agents the next best action. It is a generic customer service support solution for all industries and it can be adapted to industry-specific needs.

Free Trial

Free

Zendesk delivers the leading cloud-based customer service software. Loved by customers for its simplicity and elegance, Zendesk is the easiest and fastest way to provide great customer service. Our solution is easy to try, buy, implement, and use. Both you and your customers will start seeing positive results immediately.

Free Trial

Starting At $1.00 /mo

A powerful helpdesk ticketing system designed to deliver exceptional customer support. It lets you efficiently categorize and prioritize issues, get as much information as possible about customers upfront and build a community of passionate customers through key features - multi product support, SLAs, automation features, a knowledge base, a self service portal and community forums presented in a simple and user friendly way.

Free

Vision Helpdesk is pioneer in Satellite help desk feature – the only help desk that allows you to manage support for multiple companies / brands / products at one centralized location.

Free Trial

Starting At $0.00 /mo

Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them it works just like email. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Free Trial

Free

With kayako, your team will fly through more support tickets in less time, so they can focus on what matters: delivering that personal touch.

Free Trial

Starting At $0.00 /mo

People use Help Desk software like Oxygen to give them peace of mind knowing that they have complete visibility of all their support incidents. With Oxygen Help Desk organisations are able to utilize SLAs (Service Level Agreements) to prioritize and manage multiple tasks with in built email management and remote support capabilities.

Starting At $38.02 /mo

Zoho Support is web-based help desk software that gives you the ability to efficiently manage your organizations customer support activities. With our free help desk software it becomes easier to assign, track, and set up alerts on help desk tickets. You can customize your help desk to make it work for your business and ensure the satisfaction of your customer support experience.

Free Trial

Free

Samanage is a cloud-based IT service desk and asset management platform that reduces your workload and helps you deliver fast, quality service.

osTicket offers a free open source ticket management and customer support solution for companies of all sizes, particularly small and medium businesses. The software can be used to collect tickets and assign custom fields to each ticket, creating a list of data associated with each ticket that can be shared on the knowledgebase for clients. You can create auto-response templates for incoming email tickets and rich text HTML allows you to add your logo, images and videos to tickets. The ticket filter tool provided by osTicket allows you to define routing rules for tickets so that tickets are sent to the correct person or department. Tickets can also be reassigned if they have not been received by the right person, and notes of all actions are logged in the ticket thread. You can also define automatic actions for each ticket, such a canned response. The ticketing software helps further streamline operations by avoiding agent collision using the ticket locking tool. Further features include an auto-responder, customer portal and dashboard reports.

Free

HappyFox is ridiculously easy, powerfully simple customer support and ticket management software. HappyFox integrates with your email accounts & website to ensure that all support requests get collated. Organize better, assign the right email to the right person, respond faster and track everything. HappyFox is also light on your wallet with affordable monthly plans.

Free Trial

Starting At $0.00 /mo

AppWise

Search everything, in one shot

With Unified Search across over 40+ leading cloud applications, easily find all your emails, documents and tasks in a couple of clicks. Learn More

Free
View Profile
NABD Free Trial

Next Generation Customer Service Support and Complaints management System

A next generation cloud based and on premise customer service support and case management system across traditional and social channels. NABD is closing the loop with customers and enhancing customer experience management. Streamline and automate case handling process by utilizing individual workflows for differing Organizations. With powerful routing engine, collaborative communication and correspondences templates, NABD guides your front and back office agents through the successful resolution path in the shortest timeframe and presents to your agents the next best action. It is a generic customer service support solution for all industries and it can be adapted to industry-specific needs. Learn More

Free
View Profile
Zendesk Free Trial

The New Face of Customer Service

Zendesk delivers the leading cloud-based customer service software. Loved by customers for its simplicity and elegance, Zendesk is the easiest and fastest way to provide great customer service. Our solution is easy to try, buy, implement, and use. Both you and your customers will start seeing positive results immediately. Learn More

Starting At
$1.00
/mo
View Profile
Freshdesk

World Class Customer Support Software

A powerful helpdesk ticketing system designed to deliver exceptional customer support. It lets you efficiently categorize and prioritize issues, get as much information as possible about customers upfront and build a community of passionate customers through key features - multi product support, SLAs, automation features, a knowledge base, a self service portal and community forums presented in a simple and user friendly way. Learn More

Free
View Profile
Vision Helpdesk Free Trial

Customer Support Help Desk Software

Vision Helpdesk is pioneer in Satellite help desk feature – the only help desk that allows you to manage support for multiple companies / brands / products at one centralized location. Learn More

Starting At
$0.00
/mo
View Profile
Help Scout Free Trial

Scalable customer support, no help desk headaches

Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them it works just like email. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. Learn More

Free
View Profile
kayako Free Trial

Help Desk Software Customer Service Software Live Chat Software

With kayako, your team will fly through more support tickets in less time, so they can focus on what matters: delivering that personal touch. Learn More

Starting At
$0.00
/mo
View Profile
Oxygen Help Desk

Help Desk Software

People use Help Desk software like Oxygen to give them peace of mind knowing that they have complete visibility of all their support incidents. With Oxygen Help Desk organisations are able to utilize SLAs (Service Level Agreements) to prioritize and manage multiple tasks with in built email management and remote support capabilities. Learn More

Starting At
$38.02
/mo
View Profile
Zoho Support Free Trial

Web-based Help Desk Software with Robust Features

Zoho Support is web-based help desk software that gives you the ability to efficiently manage your organizations customer support activities. With our free help desk software it becomes easier to assign, track, and set up alerts on help desk tickets. You can customize your help desk to make it work for your business and ensure the satisfaction of your customer support experience. Learn More

Free
View Profile
Samanage

IT Service Desk and Asset Management born and raised in the Cloud

Samanage is a cloud-based IT service desk and asset management platform that reduces your workload and helps you deliver fast, quality service. Learn More

View Profile
osTicket

Support Ticket System

osTicket offers a free open source ticket management and customer support solution for companies of all sizes, particularly small and medium businesses. The software can be used to collect tickets and assign custom fields to each ticket, creating a list of data associated with each ticket that can be shared on the knowledgebase for clients. You can create auto-response templates for incoming email tickets and rich text HTML allows you to add your logo, images and videos to tickets. The ticket filter tool provided by osTicket allows you to define routing rules for tickets so that tickets are sent to the correct person or department. Tickets can also be reassigned if they have not been received by the right person, and notes of all actions are logged in the ticket thread. You can also define automatic actions for each ticket, such a canned response. The ticketing software helps further streamline operations by avoiding agent collision using the ticket locking tool. Further features include an auto-responder, customer portal and dashboard reports. Learn More

Free
View Profile
happyfox Free Trial

Helpdesk, customer support software

HappyFox is ridiculously easy, powerfully simple customer support and ticket management software. HappyFox integrates with your email accounts & website to ensure that all support requests get collated. Organize better, assign the right email to the right person, respond faster and track everything. HappyFox is also light on your wallet with affordable monthly plans. Learn More

Starting At
$0.00
/mo
View Profile